1 - Delivery Information:
Each order being unique, the cost of delivery varies according to the size, weight and destination of the items ordered. Depending on your location, we also offer a unique delivery cost. You can order multiple pieces and pay only one shipping cost. The amount of this cost equals the cheapest delivery option available on the item that comes from the point of origin furthest away from you. All available delivery options will be visible at checkout.
2 - Delivery time:
France
The delivery time is 2 days.
The expertise of home delivery.
Point relay the delivery time is 2 days, an unequaled network + 17000 points of contact in France.
Europe
The delivery time is 3 to 7 days.
The guaranteed delivery time on the 30 countries of destination.
Network relay point of recognized partners, 15000 Pick-up Relays in Europe.
Overseas
Guadeloupe (including Saint-Barthélemy and Saint-Martin), Martinique, Reunion, Guyana, Mayotte and Saint-Pierre-et-Miquelon the delivery time is 5 to 7 days.
International
The delivery time is 3 to 10 days.
Guaranteed delivery time on 40 destinations. Interactive notification service on 18 countries.
ALPHAREL SAS declines all responsibility for any delays caused by the customs clearance process or late payments.
3 - Countries served by ALPHAREL SAS:
The countries of Europe served:
Canada and USA.
4 - Back:
Deposit your parcel in the post office closest to you or in relay point.
Exclusive service back in the mailbox, following your request for return, just drop your package back in your own mailbox before 8am the next day. The return is safe. When the postman picks up the parcel, you are notified of the passage. You are also notified when the package arrives at its destination.
Your return will be processed within 14 working days.